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Return Policy

We understand mistakes happen, if you've ordered the wrong part,
it doesn't fit or you made a mistake in ordering you may be eligible for a return.
Please read the entire return policy for eligibility prior to returning any merchandise


Return Policy Guidelines:

  • An RGA number is required for all returns, read more.

  • Certain items are Non-Refundable and will not be accepted, see list.

  • You have up to 30-days from the date of purchase in which to return an item in order to receive a refund. Any return received post marked after that time may be refused and returned to sender.

  • To be eligible for a refund, the item must be unused and in the same condition as received, open packages are subject to restocking fees.

  • Returns are to include all original packaging and materials along with a copy of your invoice/receipt with the reason for the return written on it, keep the original for your records.

  • Your RGA number must be written on your return shipping label, any return received not displaying an RGA number may be refused and returned to sender (RTS) at the senders expense.

  • If your including any parts with your return for us to try to match up for you note that they will not be returned unless a new order is placed and requested in writing or pay shipping cost to have them returned, any merchandise not claimed within 30-days becomes the property of Blinds USA Inc and will be discarded.


  • Once we receive your return it will be inspected for accuracy.

  • Any packages that have been opened or unwrapped are subject to a 10%-20% restocking fee.

  • Any missing items, pieces or parts will be deducted per item or set or denied.

  • Closeout, NOS, Special Order, Bulk Order items are subject to a minimum 15% restocking fee if accepted, contact us prior to returning any such items.

  • Once your return has been approved we will initiate a refund of the purchase price less any fees back to your credit card or PayPal account through which the original payment was received, if your payment was by check or money order you will receive a web-store credit toward a future purchase for up to 30-days from the date of return, after that time any credit will be null and void.


  • Shipping cost are non-refundable.

  • Customers are responsible for the cost of return shipping.

Non-Refundable Merchandise:

  • Clearance items.

  • Closeouts

  • Chain cut-to-order, including Chain-n-Clip.

  • Cord cut-to-order, including remnants.

  • Factory packages that have been opened.

  • OS (Old stock).

  • Special ordered items: Drapery Rods, Vertical Blind Tracks, Valances, Vanes, Slats,
         Fabric, Material, all Tracks, Blinds, etc.

  • Used, damaged, stained, smells (tobacco odors, etc.)

  • Other restrictions and conditions may also apply.

Customer Contact:

  • Be sure the contact information on your invoice/receipt is accurate and up to date (email address, phone number, etc), any changes must be noted on the invoice/receipt with your return, if we need to contact you for any reason and can not your refund may be delayed or denied.

RGA Number:

  • What is an RGA number?: An RGA number (Return Goods Authorization) is a number given as part of the process of returning a product in order to receive a refund, replacement or credit if so accepted. The purchaser of the merchandise must contact the seller ( by email to obtain authorization to return the product.

  • To receive an RGA number email a copy of your invoice/receipt or receipt number to On the subject line write "Returns - Requesting an RGA number", include the name and date of purchase, item to be returned and the reason for the return. If approved you will receive an RGA number by return email. The RGA number must be displayed on the return shipping label of the package being returned, returns will not be accepted without this number, with your return include a copy of your invoice/receipt with the reason for the return written on it.

Return Address:

Send Returns via USPS to:

Blinds USA Inc - Returns
PO Box 934296
Margate, FL 33093-4296





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