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Return Policy

We understand mistakes happen, if you've ordered the wrong part,
it doesn't fit, wrong color, you may be eligible for a return.


Return Policy Guidelines:

  • An RGA number is required for all returns, more info.

  • To be eligible for a refund, the item must be unused and in the same condition as received, open packages are subject to restocking fees.

  • You have up to 30-days from the date of purchase in which to return an eligible item in order to receive a refund.

  • Returns are to include all original packaging and materials along with a copy of your invoice/receipt, please write on the invoice/receipt the reason why you are returning the item, keep the original for your records.

  • There is a 5% processing fee on all returns.

  • If your including any parts with your return for us to match up note that they will not be returned unless a new order is placed and requested in writing or pay shipping cost to have them returned, any merchandise not claimed within 30-days becomes the property of Blinds USA Inc and will be discarded.


  • Once we receive your return it will be inspected for accuracy.

  • Any opened packages are subject to a 10%-20% restocking fee.

  • Any missing items or pieces of the item will be deducted per item or void the refund for that item.

  • Special and Bulk Order items are subject to a minimum 15% restocking fee if accepted, contact us prior to returning any such items.

  • Once your return has been approved we will initiate a refund of the purchase price less any fees back to your credit card or PayPal account through which the original payment was received, if your payment was by check or money order you will receive a credit toward the purchase from our web-store for up to 30-days from the date of return.


  • Shipping cost are non-refundable.

  • Customers are responsible for the cost of return shipping.

Non-Refundable Merchandise:

  • Clearance items.

  • Closeouts.

  • Chain cut to order, including Chain-n-Clip.

  • Cord cut to order.

  • Remnants; cord, chain.

  • Factory packages that have been opened or altered.

  • Specially ordered items: Drapery Rods, Blinds, Cut to order, Tracks, Valances, Vanes, Fabric, etc.

  • Used, damaged, stained, abnormal odors (tobacco, pet, etc.).

  • Other restrictions and conditions may also apply.

Customer Contact:

  • Be sure the contact information on your invoice/receipt is accurate and up to date (email address, phone number, etc), any changes must be noted on the invoice/receipt with your return, if we need to contact you for any reason and can not your refund may be delayed or denied.

RGA Number:

  • What is an RGA number? RGA stands for Return Goods Authorization and is a number given as part of the process of returning a product in order to receive a refund, replacement or credit if so accepted. The purchaser of the merchandise must contact the seller ( by email to obtain authorization to return the product.

  • To receive an RGA number contact Blinds USA Inc by email, on the subject line write "Returns - Requesting an RGA number", include the name and date of your order, item number and the reason you wish to make a return.

  • Approved returns will receive an RGA number by return email. This RGA number must be displayed on the return shipping label of the package your returning, returns will not be accepted without this number. Include a copy of your invoice/receipt with the reason for the return written on it with your return.

Return Address:

Send Returns via USPS to:

Blinds USA Inc - Returns
PO Box 934296
Margate, FL 33093-4296

Remember to write the RGA number on your return shipping label.




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