We understand mistakes happen, if
you've ordered the wrong part,
it doesn't fit, wrong color, you may be eligible for a return.
Return Policy Guidelines:
Returns are accepted up to 30-days
from the date of
number is required for all returns,
To be eligible for a
refund, the item
must be unused and in the same condition as received,
open packages are subject to restocking fees.
Returns are to
include all original packaging and materials along
with a copy of your
please write down the
reason why you are returning the item.
There is a 5%
processing fee on all returns.
If your including any
parts with your return for us to match up note that
they will not be returned unless a new order is placed
and requested in writing or you pay shipping to have
them returned, any merchandise not claimed after
will be discarded.
Once we receive your
return it will be inspected for accuracy.
Any missing items
or parts of the item will be deducted per item or
Once your return has
been approved we will initiate a refund back to your credit card
or PayPal account
through which the original payment was received.
Canceled orders may
be subject to processing fees.
Merchandise sold by
the foot/yard, cut to order/size.
Factory packages that
have been opened or altered, including but not limited
to special orders, drapery rods, blinds, tracks, fabric, etc.
stained, abnormal odors (tobacco, pet, etc.).
and conditions may apply.
Be sure the contact information on
your invoice/receipt is accurate and up to date (email
address, phone number, etc), any changes must be noted
on the invoice/receipt with your return, if we need to
contact you for any reason and can not processing may
What is an RGA number? RGA (Return Goods Authorization) is a number given
as part of the
process of returning merchandise in order to receive a
refund, credit or replacement if accepted. The
purchaser of the merchandise must contact the seller to obtain authorization to return the
To receive an
number contact Blinds USA Inc by
subject line write "Returns
- Requesting an
Tell us the reason you wish to make a return. Include
your name, order date and item number of the item you
wish to return, this information can be found on your
payment receipt, invoice/packing slip.
Approved returns will receive an RGA
number by return email. This RGA number must be
written on the return shipping label of the package
your returning, returns without this number will be