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Return Policy

We understand mistakes happen, if you've ordered the wrong part,
it doesn't fit, wrong color, you may be eligible for a return.


Return Policy Guidelines:

  • Returns are accepted up to 30-days from the date of purchase.

  • An RGA number is required for all returns, more info.

  • To be eligible for a refund, the item must be unused and in the same condition as received, open packages are subject to restocking fees.

  • Returns are to include all original packaging and materials along with a copy of your invoice/receipt,  please write down the reason why you are returning the item.

  • There is a 5% processing fee on all returns.

  • If your including any parts with your return for us to match up note that they will not be returned unless a new order is placed and requested in writing or you pay shipping to have them returned, any merchandise not claimed after 30-days will be discarded.


  • Once we receive your return it will be inspected for accuracy.

  • Any missing items or parts of the item will be deducted per item or void refund.

  • Once your return has been approved we will initiate a refund back to your credit card or PayPal account through which the original payment was received.

  • Canceled orders may be subject to processing fees.


  • Shipping cost are non-refundable.

  • Customers are responsible for the cost of return shipping.

Non-Refundable Merchandise:

  • Clearance items.

  • Closeouts.

  • Remnants.

  • Merchandise sold by the foot/yard, cut to order/size.

  • Factory packages that have been opened or altered, including but not limited to special orders, drapery rods, blinds, tracks, fabric, etc.

  • Used, damaged, stained, abnormal odors (tobacco, pet, etc.).

  • Other restrictions and conditions may apply.

Customer Contact:

  • Be sure the contact information on your invoice/receipt is accurate and up to date (email address, phone number, etc), any changes must be noted on the invoice/receipt with your return, if we need to contact you for any reason and can not processing may be delayed.

RGA Number:

  • What is an RGA number? RGA (Return Goods Authorization) is a number given as part of the process of returning merchandise in order to receive a refund, credit or replacement if accepted. The purchaser of the merchandise must contact the seller to obtain authorization to return the product.

  • To receive an RGA number contact Blinds USA Inc by email, on the subject line write "Returns - Requesting an RGA number". Tell us the reason you wish to make a return. Include your name, order date and item number of the item you wish to return, this information can be found on your payment receipt, invoice/packing slip.

  • Approved returns will receive an RGA number by return email. This RGA number must be written on the return shipping label of the package your returning, returns without this number will be refused.




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